Feedback is one of the most powerful tools for growth—when it’s done well. But what happens when it’s not? In this interactive session, hospitality leader and consultant Nicole Mattson shares insights from over a decade of experience in restaurant ownership, team leadership, and culture-building. We’ll explore how to prepare for feedback conversations, what makes feedback effective, and how to receive it with grace -- even when it’s not delivered well. Whether you’re coaching a team, managing up, or navigating tough conversations, you’ll leave with actionable strategies in the art of feedback.